NovaXpress Courier Services +1 902-967-4991 info@novaxpress.ca

FREQUENTLY ASKED QUESTIONS


We understand that there are many intricacies when it comes to choosing a courier service. That's why we want to make it easy for you by providing the information. View our FAQ section below to answer some commonly asked questions, or feel free to contact us for more information!


FAQ

Frequently Asked Questions

  1. What are your operation hours?
    • We operate 24/7. Someone is always available to assist you.
  2. What areas do you serve?
    • Our Last Mile, Hot Shot Load and Expedited Parcel services are available all across the Maritimes.
    • Our Same Day and Next Day services are currently available in Nova Scotia.
    • Our Intercity service is currently available in Halifax.
  3. How can I make a booking?
    • Making a booking can be done in many different ways to allow you to create your delivery how you want to.
    • Book online at Booking
    • Call us at (902) 967-4991
  4. How can I track my package? Is there proof of delivery?
    • You can track shipment status in real time on our tracking portal. Here you can view proof of delivery as a signature or a picture (for contactless delivery). This tracking system is GPS enabled so you can view the exact location of your delivery.
  5. Can I print my own label?
    • Once you create a booking, a label will be emailed to you. Drivers can also bring the label if you don't have a printer.
  6. How do I pay?
    • You can make your booking and pay for it online at Booking.
    • If you make a booking over the phone, we will ask for your credit card details.
    • For our business accounts, you can be sent invoices.

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